Returns and refunds policy

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.


Returns
Is it possible to return my order?
Yes, you can.


If you are not satisfied with the items you have ordered, you can return them within
within 30 days of receipt.


In this case, the order must meet the following conditions:

The order still contains all the appropriate parts and components and the packaging has
Arrived exactly as the product.
Normal handling of the product is evident, breakage due to careless handling is excluded.
Products for which hygiene is important have been thoroughly cleaned before the return
the process begins.
The product is found to be defective immediately upon receipt.
We are entitled to charge the customer for shipping costs.
A return will be processed within 7 working days and if the conditions are met, the return will be officially recognised within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
or damaged through no fault of our own.

How do I return my order?
If your order meets the above conditions, you will need to do the following to start the
returns process.
-Send an email to Info@FionnFashion.com
-Make sure that the e-mail contains the following items:

Order number
Reason for return request
Photo of product in case of breakage
Customer's first name + surname
Customer's address

We will then speak to you and give you the return address.

Never send the return to sender, we will send you the correct address after you have
asked us to do so. You, the customer, are responsible for the shipping costs associated with returning the
product.

The consumer has a right of withdrawal in accordance with the following provision if
the consumer is a natural person who enters into a legal transaction for purposes which are not
primarily related to his or her commercial or professional activity:


A. CANCELLATION CONDITIONS
Right of withdrawal
The withdrawal period is 30 days from the day on which you or a third party designated by you
who is not the carrier, has received or accepted the final goods.

As we work with a fully automated system, orders are executed as soon as they are placed.
Consequently, we cannot interrupt the dispatch process until delivery, so a refund is not possible.
You must return your order as soon as you receive the goods.


To exercise your right of withdrawal, you must inform Novamere by means of a clear
declaration info@FionnFashion.com of your decision to withdraw from this contract. The revocation is
completed when we have received the goods. The cost of returning the goods will be borne
by the buyer.

Record for shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have
no control. If the goods are already on their way to you, cancellation is not possible. Please
wait until you have received the goods and then return them to us. Of course, you can inform
us in advance about your cancellation.
In order to guarantee you the fastest possible return, we ask you to send us a shipping
confirmation.

Consequences of withdrawal
If you cancel this contract, we must refund all payments we have received from you,
with the exception of delivery charges (with the exception of additional charges resulting from
the fact that you have chosen a method of delivery other than the cheapest standard delivery
offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal.
receive notification of your withdrawal from this contract and receipt of the goods. For this
refund, we will use the same means of payment that you used for the original payment
transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged
charged for this refund.


** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA 
AT THE CUSTOMER'S EXPENSE.